Shipping policy

We usually deliver within 1-3 business days.

Helsemin Webshop is responsible for the goods until you have received them. We only deliver in Denmark, but not Greenland and the Faroe Islands.

Delivery with PostNord	Delivery with DAO365
Pick-up location: DKK 29 or Free for purchases over DKK 200. Home delivery: DKK 49 or Free for purchases over DKK 400.	Pick-up location: DKK 29 or Free for purchases over DKK 200. Home delivery: DKK 39 or Free for purchases over DKK 400.

NOTE: Please note that if DAO365 Home Delivery is selected, the package will be delivered at night and in the early morning hours, which also means that the package will be placed at your door. 

If you have received a delivery confirmation but not received the package, please contact DAO's customer service and provide your order number / tracking number.

If the package you have ordered weighs more than 5 kilos, we will change the delivery company so that it is sent by postnord instead.

 

Pick up in Helsemin store: FREE in all stores

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When ordering a Click and Collect order, the items are reserved for you for 14 days and payment is withdrawn when you have received notification that your order is ready. For orders that are not picked up within the deadline, the reservation of the goods will cease.

 

Customer service:

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All inquiries about support should be directed to: Kundeservice@helsemin.dk

If it is urgent, you can call us from kl. 9.00 - 16.00 (all weekdays) on tel: 80 60 18 00

 

Payment

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Pay with: MobilePay, Dankort, Visa, Visa Electron, MasterCard, Maestro, American Express & Diners Club.